Privacy Policy

Privacy Policy for Your Portsmouth Plumbers

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Effective Date: 09.04.2025

 

At Your Portsmouth Plumbers, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or engage with us in any other way.

 

By using our services or interacting with us, you agree to the collection and use of your information in accordance with this Privacy Policy.

 

1. Information We Collect

 

We collect the following types of personal information when you interact with us:

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• Personal Identification Information: Name, phone number, email address, and address.

• Service Information: Details about the plumbing services you request, such as type of service, location of work, and any issues you report.

• Payment Information: Billing address, credit/debit card details (if applicable), and transaction history.

• Technical Data: IP address, browser type, and usage data when you visit our website.

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2. How We Use Your Information

 

We use the information we collect for the following purposes:

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• To Provide Our Services: To fulfil your plumbing service requests and respond to your inquiries.

• To Process Payments: To process and complete transactions and provide receipts or invoices.

• To Improve Our Services: To understand your preferences, improve customer service, and customize your experience.

• To Communicate with You: To send you service updates, reminders, marketing materials (with your consent), and other communications related to our services.

• For Legal and Administrative Purposes: To comply with applicable laws and regulations, or as required by legal processes.

 

3. Sharing Your Information

 

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

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• With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and providing plumbing services. These third parties are obligated to keep your information confidential and use it only for the purposes for which it was shared.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., a subpoena, court order, or government investigation).

 

4. Data Security

 

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

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5. Cookies and Tracking Technologies

 

We may use cookies and similar tracking technologies on our website to enhance your experience. Cookies are small files placed on your device that help us remember your preferences, track usage, and analyze site traffic. You can control the use of cookies through your browser settings.

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6. Your Rights and Choices

 

You have the right to:

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• Access: Request a copy of the personal information we hold about you.

• Rectification: Request corrections to any inaccurate or incomplete information.

• Erasure: Request that we delete your personal information, subject to certain legal requirements.

• Opt-out of Marketing Communications: You can opt out of receiving marketing emails or communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.

 

To exercise any of these rights, please contact us at the details provided below.

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7. Third-Party Links

 

Our website may contain links to third-party websites. These websites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

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8. Children’s Privacy

 

Our services are not intended for individuals under the age of 16, and we do not knowingly collect or solicit personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information.

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9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. When we make changes, we will post the revised version on this page and update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

 

Your Portsmouth Plumbers
Email: info@yourportsmouthplumers.com
Phone: 07850349302